+39 06 5195 6065 info@morealcamicie.com
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RETURNS, EXCHANGES AND SHIPPING TIMES


READY SHIRTS


For returns of ready-made shirts, the time available to return is 30 days from the date of purchase. The item to be returned must be intact, unwashed and with the original label.

In the event that the purchased product has manufacturing defects or does not comply with the details described on the product page, we will take care to quickly send the buyer the express courier for the collection of the defective item. The buyer will receive in exchange the same item or a credit code applicable for the purchase of another product.

If the product should have defects after wearing and washing it, within 30 days of purchase, a product analysis will be carried out before making the change through photographic documentation of the defect presented. If the return is accepted, we will exchange the same item or issue an applicable credit code for the purchase of another product.


TAILOR-MADE SHIRTS


You Design shirts - Customized in standard size, Made to Measure Conformed and Made to Measure Processed are produced individually for each customer based on the details requested at the time of order. Moreal Milano assures the customer a shirt with attention to the smallest details without defects. In the event that a product suffers damage during shipment or in the rare case presents a manufacturing defect, Moreal Milano guarantees the taking charge and resolution of the contingency.

NOTE: for new customers it will be possible to order only a personalized or made-to-measure shirt to ensure the correctness of the measurements ordered. In the event that more than one custom or tailored order is made, the order and payment will be canceled.


RETURN CIRCUMSTANCES FOR CUSTOMIZED AND TAILORED ORDERS


Measurement errors – measures that do not comply with those ordered by the customer in processing the order or discrepancies in the measurements made in the production of the garment.

Defect in fabric or workmanship - in the event that the fabric of the shirt has irregularities in the fabric or in the seams


Irregularities in the order - details that do not comply with those ordered by the customer


HOW TO MAKE A RETURN


Returns must be made no later than 30 days from receipt of the order. Once the return procedure for ready-made or made-to-order shirts has started, the products must have the label (ready-made shirts), be intact, complete in all their parts and show no signs of use. The use of the original packaging is required for shipping (except for damage that makes it unusable).

Click on the Contact link where you can send a message by entering your name and surname, email, telephone. In the text box you can write the return request specifying your order number. You will be contacted within 48 hours of sending the request. Alternatively, it is possible to request a return by email at ordini@morealcamicie.com

As soon as we have received, checked and processed the return, you will receive an e-mail from Moreal Milan regarding the product change. We will ship the change within 3 days from the date of receipt of the return of a ready-made shirt and within 30 days in the case of a return for a personalized or made-to-measure shirt.

The shipping costs for returning the products are charged to the customer, except in the case of product defects. There are no refunds.


SHIPPING TIMES


READY SHIRTS


Delivery is generally made within the next working day after the order and delivery is expected within 3 working days. In some hard to reach areas, delivery may take an additional 48 hours.


PERSONALIZED AND TAILORED SHIRTS


The production times for personalized or tailored is 3 weeks from payment. Once the production of the ordered garment is finalized, the customer will receive an email confirming the shipment of the order with the relative tracking number of the courier in charge of delivery.

All returns must be sent to the following address:


ROMANA CAMICIE SRL
 Via Mario Rigamonti, 100
 00142 - Roma, ITALIA
 C.C. I Granai
 Tel. e Fax 06-51956065
 E-mail: 
amministrazione@morealcamicie.com



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